8 Tips for Chiropractic Front Desk Staff
Front desk staff are often the first point of contact for patients. This article provides helpful tips for the front desk team.
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Getting Naked – A New Approach to Customer Service?
Dr. Foxworth covers a few fears that truly sabotage chiropractic physicians’ success and may be preventing doctors from developing patient loyalty.
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The Secret to Practice Growth – Invest in Your Employees
One of the biggest struggles I see doctors having in practice today is hiring and maintaining a strong team. Although we are small businesses, thinking like a big business and following the examples of successful companies when it comes to building a team will help you flourish in practice. What successful companies know is that happy employees help a business thrive. And losing employees costs money (advertising, interviewing, training), time with lost productivity, and increases customer service complaints and errors, which impacts your other employees, and more importantly, your patients.
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Patient Photos, Videos, and Testimonials – Get Consent Before Circulating Content!
Many chiropractic offices now record customer videos or photos with written testimonials extolling the virtues of the practice. Are you getting consent to use their image and likeness?
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OIG Compliance: Getting Started
In an effort to improve patient care, the ICS is offering its members an OIG compliance template that can be customized to meet each practice’s specific requirements, as many healthcare providers may be procrastinating on completing their OIG Compliance Manual.
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Employee Credit Checks – Illinois Courts Weigh In
Can you legally obtain credit information on job candidates in your office? The answer depends upon the position for which you are hiring. We cover the details here. Read the article to learn more!
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5 Tips to Using Facebook for Your Office
With over 2 billion active users and Facebook’s enormous reach, your business cannot afford to miss utilizing this marketing goldmine. One-third (32%) of Facebook users engage with brands regularly. From business pages to paid advertising, Facebook offers multiple ways to stay in touch with current clients and even get new ones! Here are just a few ways to use Facebook to help your business grow!
Read MoreDo You Have THIS Required Cures Act Written Policy?
Learn how to comply with the Cures Act for records requests by creating a written policy that covers 6 key factors. Watch the video for valuable insights and ensure your practice remains compliant.
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