Category: Patient Communication

The Secret to Patient Engagement in 2020

by Kristi Hudson | Mar 11, 2020 | Patient Communication, Personal Development, Practice Management | 0 |

According to the 2019 Healthcare Consumer Trends Report (NRC Health, 2019), the thing patients want more than any other is convenience, and the best way to meet that need is through technology. It states that using technology to better connect with patients is an idea that gets discussed often but can often feel out of reach for many healthcare providers. With technological advances happening at warp speed, how do we know which technology is most cost-effective and will meet the needs of our patients?

Telehealth and Insurance Coverage

by Marc Abla, CAE | Mar 11, 2020 | ICS Message, Insurance, Patient Communication, Personal Development, Practice Management | 0 |

ICS Executive Director Marc Abla discusses Telehealth in Illinois and insurance coverage of that service. Illinois has some requirements for insurance coverage of telehealth. Also, Blue Cross Blue Shield of Illinois has announced that they are accepting new codes for telehealth!

Telemedicine – Methodologies for Communications

by Marc Abla, CAE | Feb 20, 2020 | Compliance, Frequently Asked Questions, ICS Message, Legal, Patient Communication, Practice Management, Scope of Practice | 0 |

This week’s video covers the scope of the Medical Practice Act and the methodologies for communications. We also address some pitfalls regarding the reading of radiological films.

Financial Policy – Billing Patients

by Marc Abla, CAE | Nov 4, 2019 | Billing and Collections, Documentation, Insurance, Other, Patient Communication, Practice Management | 0 |

Are you covering all of your financial policy bases for billing patients? Many times patients do not understand how healthcare billing works, let alone how it works in your office. Here are the things you should have in your signed policy.

Are Emails and Texts a Part of a Patient’s Medical Record?

by Marc Abla, CAE | Dec 12, 2018 | Patient Communication | 0 |

Any time your electronic communications are in regard to a patient’s care then they should be part of the patient’s medical record. This video will address questions on this subject and more.

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