One of the most frequent questions asked of ICS staff is whether there are legal obstacles to offering discounts to patients who pay in cash at the time of service, often called “time of service discounts.”
Office billing and collections can create ill feelings between a practice and its patients. It can also be a point of contention for staff and doctors alike. Advances in technology have made life more convenient for us, our families, and our patients. Yet, we continue to use antiquated, confusing, and inconvenient methods for collecting payments from our patients.