Paxson Question of the Month: Chiropractic Assistants and New Patients (Vol. 1)
Each month, we feature a real question asked by one of your fellow ICS members through Paxson, our closed-system AI assistant built just for Illinois chiropractic physicians. Paxson provides quick, accurate, and member-directed support on a wide range of topics—from insurance issues and licensure requirements to documentation, compliance, and more.
These featured questions offer valuable insights you can use in your own practice—and serve as a reminder that help is just a click away.
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Have a question? Paxson is ready when you are at www.ilchiro.org/paxson.
Chiropractic Assistants and New Patients
ICS Member Question – “What do chiropractic assistants need to be aware of when talking to new patients?”
Paxson’s response:
When chiropractic assistants interact with new patients, it’s crucial for them to focus on effective communication and patient care. Here are some key points they should be aware of:
Reflective Listening: It’s important to listen actively and reflectively to the patient’s concerns. This involves acknowledging the patient’s feelings and repeating back what they have said to ensure understanding and to show that their concerns are being taken seriously.
Non-Judgmental Approach: Avoid making assumptions about the patient based on appearances or preconceived notions. Each patient should be treated as an individual with unique needs and circumstances.
Respect and Confidentiality: Patients should be treated with respect, and their privacy should be maintained in accordance with HIPAA regulations. This includes ensuring that any personal or medical information shared by the patient is kept confidential.
Positive Communication: Use positive language and provide encouragement to patients. This helps in building a rapport and making the patient feel comfortable and valued.
Body Language: Pay attention to non-verbal cues such as eye contact, facial expressions, and body posture. These can convey attentiveness and empathy, which are important in building trust with patients.
Patient Education: Assistants should be prepared to provide basic information about chiropractic care and answer any initial questions the patient might have, while deferring more complex inquiries to the chiropractic physician.
By focusing on these aspects, chiropractic assistants can help create a welcoming and supportive environment for new patients, which is essential for effective patient care and satisfaction.
Paxson’s closed-system, high-quality responses are based on accurate, ICS-vetted information. The ICS encourages you to give Paxson a try for your next question!
